How to Fix OneDrive sync problems

The following steps will ensure your OneDrive is running correctly, that you are able to access your files online, and that you have enough room for the right files to sync.

Note: This article is for users who sign in with a personal Microsoft account. If you sign in with an Office 365 work or school account, please read how to Fix OneDrive for Business sync problems.

Try these steps to get sync running on your PC.

Check that you can access OneDrive online

Select the white or blue OneDrive cloud icon in the notification area, at the far right of the taskbar.
- Note: You might need to click the Show hidden icons arrow next to the notification area to see the OneDrive icon. If the icon doesn’t appear in the notification area, OneDrive might not be running. Select Start, type OneDrive in the search box, and then select OneDrive in the search results.

In the activity center, select More.

Select View online.
- Note: If you’re having problems signing in to OneDrive.com online, check the status of Microsoft Office Online Services at the Service Health portal.

Update to the latest version of OneDrive

OneDrive and Windows are frequently updated and keeping your PC up-to-date can help sync problems.

Download the latest Windows updates to get the most out of OneDrive. The Windows 10 Fall Creators Update enables OneDrive Files On Demand which can help resolve sync problems. Learn more about OneDrive Files On-Demand.
Download the latest version of OneDrive and install it.
- Notes: If you already have the latest version, the installer setup will end automatically. For more information on the latest version, read the release notes.
Press , search for OneDrive and then open the OneDrive desktop app
When OneDrive Setup starts, enter your Microsoft account email address, and then select Sign in to set up your account.

Unlink OneDrive and run OneDrive setup again

You won’t lose files or data by disabling, uninstalling or unlinking OneDrive on your computer. You can always access your files by signing in to your OneDrive account online.

Select the white or blue OneDrive cloud icon in the notification area, at the far right of the taskbar.
- Note: You might need to click the Show hidden icons arrow next to the notification area to see the OneDrive icon. If the icon doesn’t appear in the notification area, OneDrive might not be running. Select Start, type OneDrive in the search box, and then select OneDrive in the search results.

In the activity center, select More > Settings.

Click Unlink this PC.
Follow the steps in the Welcome to OneDrive wizard to set up OneDrive.

For more information visit this link : https://support.office.com/en-us/article/fix-onedrive-sync-problems-0b10108f-8459-4a7a-b912-28f8adec5a81

Office 365

How to Fix OneDrive sync problems