Office 365

Office 365 – How to Access a Shared Mailbox

Outlook 2010, 2013, and 2016

While logged in to Outlook select File Tab and click on the Account Settings drop-down list. Select Account Settings.

1. In the Account Settings window highlight your Microsoft Exchange account and select Change.
2. In the Change E-mail Account window select the More Settings button.
3. Navigate to the Advanced tab.
4. In the ‘Open these additional mailboxes’ display select the ‘Add’ button.
5. Enter the name of the shared mailbox and select ok.
6. Select OK again and close all previous windows.
7. You will now have a permanent link to the shared mailbox in your mail folder hierarchy.