Faculty / Staff FAQ

Navigation tips

A navigation icon appears in the telephone display to indicate that you can scroll to more options or information. Use the right and left navigation arrows to go to other screens when the paging icon (left- and right-facing arrows) displays on the title line or to move the cursor right or left when entering
text.

Avaya Menu

You can use the Avaya Menu to adjust and customize options and settings for your telephone, access additional Web-based applications, get information about your phone and network settings, and log out. When you press the Home button, you see one of the following menus, depending on how your administrator has set up your system and on the applications available to you:

Options & Settings

if your menu is customized,lets you change your call
settings, personalize button labels, adjust brightness and contrast, select your ringing pattern, and
more.

Network Information shows a summary of network-related parameters for your phone and provides
diagnostic information. If your administrator has set up Web applications, this option appears under
the Phone Settings menu instead.

About Avaya one-X provides the release number of your telephone software.
Guest Login lets you log in to a phone to which you are not normally assigned, to access your own
contacts and features.

Log Out lets you sign off the phone, to protect your settings or to allow another user to log in. Log
out does not display unless your phone (and any associated button module) is in an idle state.

Answering and making a call

Answering a call

Answer an incoming call in one of the following ways:

• If you are not on another call, lift the handset, or press Speaker, OK, or Answer to answer the call using the speakerphone, or press Headset to answer using the headset.
• If you are on another call and the telephone does not automatically display the incoming call, from the Phone screen scroll to the line with the incoming call and press Answer or OK. If you are on another call and the telephone does automatically display the incoming call, you can press Ans Hold to automatically put the first call on Hold when you answer the new call. Alternately, you can press Ans Drop to automatically drop the first call when you answer the new call.
• To quickly move to the top of your call appearance list to answer an incoming call on your primary line, from the Phone screen press the Phone button. You can then press the line for the incoming call or scroll to it.
• To automatically display the Phone screen whenever you receive an incoming call, set the Go to Phone Screen on Ringing option to Yes.

Making a call

1. Lift the handset, or press Speaker or Headset (if applicable) or a line button for an available line.
2. Dial the number you want to call.

Making a call using edit dialing

Using Edit dialing feature, you can edit the number before actually dialing by using the Bksp softkey.

Using the Bksp softkey, you can edit the number before actually dialing it.

Putting a call on hold

1. Press Phone to view the main Phone screen, if necessary.
2. If you are not active on the line you want to put on hold, select that line.
3. Press Hold.
   Note: The phone might display a hold timer when you put a call on hold.
4. Press Resume or the line button of the held call to retrieve the call.

Transferring a call

1. From the Phone screen, if the call to be transferred is not already active (highlighted), select the line on which the call to be transferred appears.
2. Press Transfer.
3. Dial the telephone number, or call the person from the Contacts list, or call the person from the History list.
4. If unattended transfers have been administered, you can hang up now if you do not want to announce the call. Otherwise, press Complete or OK.

Using the conference feature

Setting up a conference call

1. From the Phone screen, select your active call.
2. Press Conf.
3. Dial the telephone number, or call the person from the Contacts list, or call the person from the History list.
4. When the person answers, press Join or OK to add the person to the existing call.
5. Press Add and repeat these steps to add another person to the conference call.

Adding a person on hold to a conference call

1. From the Phone screen, select your active call.
2. Press Conf, or Add if you are already in a conference.
3. Select the call on hold that you want to add to the conference.
4. Press Resume to take the call off hold.
5. Press Join to add the person to the conference call.

Dropping a person from a conference call

1. From the Phone screen, select your active call.
2. Press Details.
3. Select the person you want to drop.
4. Press Drop.

About Features

In addition to the Features menu, your administrator might also provide selected features on softkeys on the call appearance (Phone) screen. For more information about what features and options are available for your extension, contact your system administrator.

Accessing the Features menu

1. From the Phone screen, use the navigation button and scroll to the right side to access the Features menu.
   For models with LEDs, the LED next to the feature name indicates if the feature is currently on or off. If the light is on, the feature is on.
   To return to the main Phone screen, press Phone or scroll to the left.
2. Scroll down to see the features that have been administered for your extension.
   The green LED next to the Feature button indicates if the feature is currently on or off. If the light is on, the feature is on. The red LED next to the Feature button blinks while the feature
   label is displayed on the screen.

Send All Calls

Pressing Send All turns Send All Calls on. If it is already on, pressing Send All turns it off.

You can also turn Send All Calls on or off by using the telephone Features list.

1. From the Phone screen, scroll right to access the Features menu.
2. Select Send All Calls.
3. Press Select or OK to turn Send All Calls on or off.

Contacts

Note: If you press the Contacts button and nothing happens, your system administrator has disabled the button and its functionality. In this case, you cannot add, edit or delete any existing contacts. However you can view the existing contact entries.

Searching for a contact

1. Press Contacts.
2. Using the dialpad, start typing the name for which you want to search.
3. Press Call to call the person or press More then Edit to edit contact information.

Calling a person from the contacts list

You can call a contact in your contacts list by touching the name in the list.

1. Press the Contacts button.
2. Select the person or primary number you want to call.
   To call a non-primary number, select the person, press Details, then select the desired
   number.
3. Locate the contact you want to call by typing the name of the person as listed.
   For example, if you added John Smith to your contacts List as “Smith, John”, start typing his last name rather than his first name. Each time you press the dialpad, the list display shifts to match your input. Alternately, you can scroll up or down to locate the contact.
4. Press Call or OK.

Adding a new contact

1. Press Contacts.
2. Press New if this is your first contact list entry, or press More then New if you already have entries in your contact list.
3. Enter the name using the dialpad.
4. Select the next field.
5. Enter the number.
6. Select the next field.
7. Select the type of number entered (general, work, mobile, home).
8. Press Primary if applicable.
   The primary number is the one that will always display without having to go into contact details.
9. If you have another number for this contact, select the next field and repeat from step 5.
   You can add up to two additional numbers for this contact, but you can designate only one number as primary.
10. Press Save or OK.

Editing a contact

1. Press Contacts.
2. Search for and select the contact you want to edit.
3. Press More > Edit.
4. Choose the field you want to edit.
5. Use the dialpad and softkeys to make changes to the contact information.
6. Press Save or OK.

Call History

Calling a person from the call history

1. Press the History button.
2. Scroll to the left or right to view a separate list of all calls, missed (unanswered) calls, answered calls, or outgoing calls.
3. Scroll up or down to select the person or number you want to call.
4. Select the person or number you want to call.
5. Press the Call softkey or the OK button.
   Depending on how your phone is administered, returning a Missed Call may result in that call history entry being deleted when the call goes through.

Adding an entry from the call history to your contacts list

1. Press History.
2. Select the number you want to add to your Contacts list.
3. Press +Contact.
4. Edit the name and telephone number, if necessary.
5. Press Save.

Changing the display language

1. Press Home.
2. Select Options & Settings or Phone Settings.
3. Press Select or OK.
4. Select Screen & Sound Options.
5. Press Select or OK.
6. Select Language.
7. Select a display language.
8. Press Select or OK.
9. Press Yes to confirm the selected language.

Visual Voicemail Instructions

Visual Voice allows you to access your voicemail mailbox using the display menu of your phone rather than following spoken mailbox prompts.

The MESSAGES button goes direct to the Listen function of Visual Voice. To access the full set of
Visual Voice functions use Menu > Settings > Voicemail Settings.

Visual Voice Controls

· Listen
Access your own voicemail mailbox. When pressed the screen will show the number of New, Old and Saved
messages. Select one of those options to start playback of messages in that category. Use the options below

· Listen
Play the message.
· Pause
Pause the message playback.
· Delete
Delete the message.
· Save
Mark the message as a saved message.
· Call
Call the message sender if a caller ID is available.
· Copy
Copy the message to another mailbox. When pressed as number of
additional options are displayed.

· Message
Record and send a voicemail message to another mailbox or mailboxes.

· Greeting
Change the main greeting used for callers to your mailbox. If no greeting has been recorded then the default
system mailbox greeting is used.

· Voicemail
Switch voicemail coverage on/off.